Hello! I’m Chrysalis, a passionate software developer and DevOps enthusiast. My experience spans across various programming languages and frameworks, enabling me to contribute effectively to full-stack development and DevOps practices.
I am currently exploring opportunities where I can apply my skills in continuous integration and deployment, infrastructure as code, and collaborative software development to drive impactful solutions in the tech industry.
TECH STACK
EXPERIENCE
Supported mission-critical zTPF mainframe systems powering global payment transactions, ensuring high availability and operational reliability.
- Provided system-level operational support for Visa’s zTPF mainframe environments powering global payment transactions.
- Troubleshoot technical incidents, coordinated with cross-regional engineering teams, and ensured uptime compliance.
- Authored detailed technical documentation for MQ channel configurations and system workflows.
- Assisted infrastructure teams with deployments and configuration updates to support zero-downtime change initiatives.
- Collaborated with global support and development teams to analyze and resolve performance issues.
Provided frontline operational support for enterprise systems, responding to incidents, monitoring system health, and escalating issues through ITSM workflows.
- Responded to IT incidents and system alerts, assisting in maintaining 24/7 operational reliability.
- Monitored system metrics and escalated issues through ServiceNow and internal ticketing systems.
- Documented recurring issues and contributed to internal knowledge bases for smoother handovers.
- Supported production system maintenance and user access management processes in alignment with ITIL standards.
Combined technical expertise with teaching and program design to make software development accessible and engaging for learners.
- Delivered hands-on programming instruction in Python, JavaScript, and web development (HTML/CSS/JS) to youth learners.
- Spearheaded curriculum redesign initiatives, increasing student retention rates by 40%.
- Collaborated with internal dev teams to produce scalable digital learning materials and optimize content delivery pipelines.
Bridged product thinking with execution, ensuring that growth was supported by automation, documentation, and repeatable workflows.
- Designed and launched 8+ technical education products, contributing to consistent annual revenue growth.
- Developed an internal ATS system using Airtable, automating 60% of recruitment workflows and reducing manual HR processes.
- Standardized onboarding frameworks for new technical instructors, cutting training time by 50% through reusable documentation and process improvements.